Refund Policy

Each piece from Sowon is made by hand, to order.

Because every flower is carefully crafted by hand, our return policy depends on the type of item purchased.

Made-to-Order Items

(Individual flowers, standard bouquets)

We accept returns within 14 days of delivery, provided the item is unused and remains in its original condition.

Please contact us before sending any item back. Return shipping costs are the responsibility of the customer, and original shipping fees are non-refundable.

Personalized & Custom Items

(Wedding favors, name-tagged pieces, custom colors, or custom size requests)

These pieces are created especially for you and cannot be resold. For this reason, we are unable to accept returns or issue refunds once production has begun.

We kindly ask that you confirm all details — including names, dates, quantities, colors, and sizes — before placing your custom order.

Damaged or Incorrect Orders

If your order arrives damaged or is not what you ordered, please contact us. We will gladly replace the item or provide a refund at no additional cost.

Please reach out within 7 days of delivery and include a photo of the item so we can make it right.

Processing Time

Approved refunds will be issued to your original payment method within 5–7 business days.

How to Request a Return or Refund

To request a return or refund, email us at sowonfloral@gmail.com with your order number and a brief note about your request, or contact us through our Contact page.

We will guide you through the next steps.